This GDPR & Cookie Policy explains how Navyathra (“Company”, “Platform”, “We”, “Us”, or “Our”) collects, uses, stores, and protects user data, including the use of cookies and similar technologies on our website.

By using our website, you consent to the practices described in this Policy.

1. Introduction

We value the privacy of our customers, visitors, and vendor partners and are committed to handling personal information responsibly and transparently.

This Policy is intended to help users understand:

• What data we collect
• Why we collect it
• How we use it
• How cookies function on our website
• User rights relating to personal information

2. Personal Data We Collect

We may collect the following information:

Customer Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment transaction references

Vendor Information

• Business name
• GST details
• Contact information
• Bank/payment settlement details
• Product and inventory information

Technical & Usage Data

• IP address
• Browser type
• Device information
• Website activity
• Login information
• Cookies and analytics data

3. How We Use Personal Data

We may use personal information for:

• Order processing and fulfillment
• Vendor management
• Payment processing
• Customer support
• Website performance improvement
• Fraud detection and prevention
• Marketing communications
• Legal and tax compliance
• Security monitoring

4. Marketplace Data Sharing

As a marketplace platform, certain customer information may be shared with:

• Third-party vendors/suppliers
• Delivery/logistics partners
• Payment gateway providers

This sharing is necessary for order fulfillment and operational purposes.

Vendors are expected to use customer data only for lawful business purposes related to order processing.

5. Cookie Policy

What Are Cookies?

Cookies are small text files stored on a user’s device when visiting a website.

They help websites:

• Remember user preferences
• Improve browsing experience
• Analyze website performance
• Enable essential website functions

6. Types of Cookies We Use

Essential Cookies

Required for basic website functionality such as:

• Login sessions
• Shopping cart functionality
• Secure checkout

Performance & Analytics Cookies

Used to understand:

• Website traffic
• User behavior
• Popular pages
• Technical performance

Functional Cookies

Help remember:

• Language preferences
• Saved settings
• User preferences

Marketing Cookies

May be used for:

• Promotions
• Advertising campaigns
• Personalized recommendations

7. Managing Cookies

Users may:

• Accept or reject cookies
• Delete stored cookies
• Modify cookie preferences through browser settings

Disabling cookies may affect certain website features and functionality.

8. GDPR User Rights

Where applicable under GDPR or similar privacy laws, users may have rights including:

• Right to access personal data
• Right to correct inaccurate data
• Right to request deletion of data
• Right to restrict processing
• Right to object to marketing communications
• Right to data portability

Requests may be submitted using the contact information provided below.

9. Data Security

We implement reasonable technical and organizational security measures to protect personal data from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration

However, no online platform can guarantee complete security.

10. Data Retention

We may retain user information for:

• Legal compliance
• Accounting and taxation
• Fraud prevention
• Business operations
• Dispute resolution

Retention periods may vary depending on applicable laws and operational needs.

11. Third-Party Services

Our website may use third-party services including:

• Payment gateways
• Analytics providers
• Social media integrations
• Shipping partners
• Marketing tools

These services may collect data according to their own privacy policies.

We are not responsible for third-party privacy practices.

12. International Users

Users accessing the platform from outside India acknowledge that their information may be processed and stored in India or other operational jurisdictions.

13. Policy Updates

Navyathra reserves the right to modify or update this Policy at any time without prior notice.

Updated policies shall become effective immediately upon publication on the website.

14. Governing Law

This Policy shall be governed by the laws of India.

Any disputes arising under this Policy shall be subject to the jurisdiction of courts located in Andhra Pradesh, India.

15. Contact Information

For any privacy or cookie-related concerns, contact:

Email: navyathra@gmail.com
Website: navyathra.in