1. Introduction

Welcome to Navyathra. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these Terms, please discontinue the use of our website immediately.

2. Nature of Platform

Navyathra is an online marketplace platform that enables independent third-party sellers, suppliers, and vendor partners to list and sell fashion clothing, fashion accessories, and non-precious jewellery products to customers.

We act solely as an intermediary platform provider facilitating product listings, order processing, and payment collection on behalf of the sellers.

We charge platform/service fees from vendors for enabling the sale of their products through our website.

3. Vendor Responsibility

All products displayed and sold on the website are owned, supplied, and fulfilled by independent third-party vendors/suppliers.

The respective vendors are solely responsible for:

• Product quality
• Product authenticity
• Material composition
• Product safety
• Manufacturing standards
• Product descriptions
• Product images
• Size accuracy
• Pricing
• Packaging
• Delivery fulfillment
• Warranty obligations
• Legal compliance relating to products

Navyathra does not manufacture, inspect, certify, guarantee, or endorse any products sold by vendors on the platform.

4. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be held liable for any defect, damage, allergic reaction, quality issue, color variation, durability issue, or dissatisfaction arising from products purchased through the platform.
• We do not provide any guarantee or warranty regarding the quality, fitness, merchantability, or suitability of vendor products.
• Any dispute regarding product quality or condition shall be addressed directly with the respective vendor/supplier.

Our liability is limited solely to providing platform-related services.

5. Product Representation

We strive to ensure product images and descriptions are displayed as accurately as possible. However:

• Actual product colors may vary due to lighting, photography, screen settings, or display differences.
• Handmade, artisanal, or fashion products may have minor variations in appearance or finish.

Such variations shall not be considered defects.

6. Pricing and Payments

All prices displayed on the website are subject to change without prior notice.

We reserve the right to:

• Correct pricing errors
• Cancel suspicious or fraudulent orders
• Refuse transactions at our discretion

Payments processed through the platform may be collected by us on behalf of vendors.

Pricing, Taxes, and Platform Fees

All prices displayed on the website are inclusive of applicable taxes unless otherwise specified.

A platform/service fee of 6% is charged for facilitating transactions through the platform.

An applicable 18% GST (Goods and Services Tax) shall be charged in accordance with Indian tax regulations and is included in the final transaction amount where applicable.

By placing an order, customers acknowledge and agree that:

• Product pricing may include vendor charges, platform fees, taxes, shipping charges, and other applicable charges.
• The platform fee is charged for providing marketplace and transaction facilitation services.
• GST invoices may be issued either by the respective vendor/supplier or by the platform, depending on the nature of the transaction and applicable tax regulations.

Navyathra reserves the right to revise pricing, taxes, and platform fees at any time without prior notice.

7. Orders and Cancellations

We reserve the right to:

• Cancel orders due to stock unavailability
• Reject fraudulent transactions
• Limit quantities purchased
• Suspend or terminate suspicious accounts

Cancellation and refund eligibility may vary depending on vendor policies.

8. Returns and Refunds

Returns, exchanges, and refunds are subject to the individual policies of the respective vendor/supplier.

Customers are advised to review product details carefully before purchasing.

Refund processing timelines may vary depending on payment providers and vendors.

9. Intellectual Property

All website content including:

• Logos
• Branding
• Website design
• Graphics
• Text
• Images
• Layouts

are the intellectual property of Navyathra unless otherwise stated.

Unauthorized use or reproduction is prohibited.

10. User Conduct

Users agree not to:

• Use the platform for unlawful activities
• Submit false information
• Abuse promotional offers
• Interfere with website operations
• Violate intellectual property rights

We reserve the right to suspend accounts violating these terms.

11. Third-Party Links and Services

The website may contain links or integrations with third-party services including payment gateways, logistics providers, or social media platforms.

We are not responsible for the content, policies, or practices of such third parties.

12. Indemnification

Users agree to indemnify and hold harmless Navyathra, its owners, employees, and affiliates from any claims, damages, liabilities, or legal disputes arising from:

• Vendor products
• User misuse of the platform
• Violation of these Terms

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts located in Andhra Pradesh, India.

14. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Email: navyathra@gmail.com
Website: navyathra.in