At Navyathra, we strive to provide a smooth shopping experience by connecting customers with various independent fashion and jewellery vendors.

As we are currently a newly established marketplace platform working with multiple third-party suppliers, we are presently unable to support returns, exchanges, or refund processing directly through the platform.

Our Commitment to Quality

While all products sold on the platform are supplied and fulfilled by independent third-party vendors, Navyathra makes every reasonable effort to maintain product quality standards across the marketplace.

We carefully onboard and collaborate with vendors who assure and commit to providing quality products to customers.

However, as the products are manufactured, stored, and fulfilled directly by the respective vendors/suppliers, the ultimate responsibility regarding product quality, durability, material standards, and product performance remains solely with the respective vendor.

We continuously monitor vendor performance and customer feedback to improve the overall shopping experience on the platform.

No Return / No Refund Policy

At this time:

• We do not accept returns or exchanges for any products purchased through the website.
• We do not provide refunds once an order has been successfully placed and processed.
• All purchases made on the platform are considered final.

Customers are requested to carefully review:

• Product descriptions
• Size details
• Material information
• Product images
• Color variations
  before placing an order.

Third-Party Vendor Responsibility

All products listed on the platform are supplied and fulfilled by independent third-party vendors/suppliers.

For any concerns relating to:

• Product defects
• Damaged items
• Wrong products
• Quality concerns
• Missing items
• Delivery-related issues

customers may directly contact the respective product owner/vendor wherever contact details are provided.

Navyathra acts solely as a marketplace facilitator and does not assume responsibility for vendor-specific product disputes.

Future Updates

We are continuously working to improve our customer experience and operational capabilities.

We hope to introduce a structured return, exchange, and refund system in the future as our platform grows.

Any updates to this policy will be published on this page without prior notice.

Order Cancellation

Orders once placed may not be eligible for cancellation after processing has begun.

Cancellation requests, if any, shall be subject to vendor approval and operational feasibility.

Contact Us

For any support-related queries, customers may contact us at:

Email: navyathra@gmail.com
Website: navyathra.in